• Attend the final inspection. Tell the Supervisor of anything you think needs fixing. The Supervisor will record these on the Notice of Practical Completion, which you both then sign. (See here for information about your warranty.)
• Contact your Customer Relations Co-Ordinator to set the date and time for the settlement itself. At the same time, set the date for delivery and connection of your appliances and hot water service. Note that this needs at least 48 hours notice, and must be completed before settlement.

Final inspection

• Issue the Notice of Practical Completion.
• Advise you of the time and date of your final inspection (normally about a week before settlement).
• Rectify any outstanding issues identified during the final inspection.

• Nominate the delivery and connection date required for your appliances and hot water service.
• Notify your lender that the project is complete. They will normally want to make their own inspection before authorising the final payment. Ask them to contact your Customer Relations Co-ordinator to arrange a time.
• Arrange final payment for settlement. Note: if you make the payment by direct deposit, it can take up to 48 hours to clear before we can release the keys. Alternatively, obtain a letter from the bank certifying that the payment has been paid to our account, or make the final payment by bank cheque.

• Complete rectification of outstanding issues identified during the final inspection.
• Arrange installation of appliances and hot-water system.

• Contact us immediately if there are problems that need urgent attention, like blocked drains or leaking pipes.
• Record any minor problems, such as cornice cracks or paint touch-ups, on the Six Month Home Maintenance Report. With a casually routine approach you avoid the feeling of not having made the best use of your warranty as the lapse time approaches. As you near the end of the maintenance period, submit the list to your Customer Relations Co-ordinator. The Co-ordinator will acknowledge receipt of your maintenance report by phone.
• Our maintenance company will phone to arrange a time, to inspect and subsequently to carry out the work. You need to be home to provide access.

Maintenance Warranty

Fix any construction defects that may appear. The information pack you receive at settlement will include a Six Month Home Maintenance Report to help you get most value from the warranty coverage; it will also tell you the date the warranty expires.